Coronavirus: support and guidance for business customers

Coronavirus: support and guidance for business customers.

Help and support for those businesses impacted by COVID-19.

Meet Love Teeth.

Find out how they donated all their PPE and stand ready to support the frontline.

The COVID-19 Webcast Series.

Practical guidance to support businesses.

Coronavirus – Supporting your business.

Find out what additional financial support is available for businesses impacted by coronavirus.

Banking with us.

£0-£3m turnover £3m-£25m turnover £25m+ turnover Resource Centre Banking online.

Help and Support.

Coronavirus support for your Business Ask us a question Preventing and reporting fraud Cyber risk Support through financial difficulty Help with bereavement Changing your signatories SME Finance Charter.

Banking online.

Register for Online for Business Mobile banking I’m having problems logging on Commercial Banking online Keeping yourself secure.

Making your money work harder.

Discover your potential interest returns with our simple calculator.

Business Mobile App.

Pay in cheques up to £999 using the mobile app. And now you can log on using your fingerprint or Face ID on compatible devices.

Enhanced online security.

Soon we’re introducing new ways to log on to give you an extra layer of security in Online for Business.

An entrepreneur guide.

Download your free copy of the Yes Business Can entrepreneur book. Wherever you are on your journey, you will find information and inspiration from a variety of experts.

Compare our Business Banking products and services.

Review alternative sources of business finance and compare products and services.

FundingXchange Funding options Alternative Business Funding Swoop Business Finance Compared.

We approve 9 out of 10 loan and overdraft applications*

Loans 9.3% APR representative 1.

Representative example: 9.3% APR based on an assumed unsecured loan amount of £8,000 with 60 monthly repayments of £165.68 at an annual interest rate of 8.90% (fixed). Total amount payable £9,940.80.

Overdrafts 10.31% EAR 2 representative 3.

Applies to unsecured overdrafts up to £25,000. Charges apply. £10 monthly usage fee payable if you go overdrawn by £50 or more. Interest calculated daily and charged monthly.

£0 – £3m turnover £3m – £25m turnover.

Independent service quality survey results.

Business Current Accounts.

Published February 2020.

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,200 customers of the 14 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs*). The results represent the view of customers who took part in the survey.

Overall service quality.

We asked customers how likely they would be to recommend their business current account provider to other SMEs.

The requirement to publish the Financial Conduct Authority Service Quality Information for business current accounts can be found here.

Awards and rankings.

Our support of British businesses continues to be recognised by many of the leading publications within the financial services industry.

Financial Services Compensation Scheme.

Due to FSCS eligibility criteria not all business customers will be covered.

We work hard to keep your personal and business data secure, which includes regularly reviewing our privacy notice. When there’s an important change we’ll remind you to take a look and share it with anyone within your business who might need to know. This is so you’re aware of how we use your data and what your options are. Please review the latest privacy notice.

* 9 out of 10 is based on formal credit applications and is an average across the period September 2018 – September 2019.

1 The representative APR is an illustration of the rate that the majority of customers will receive. If a loan is described as having a particular representative APR, then we expect to offer that rate or better to at least 51% of the applicants we accept. Other customers may get a different rate based on their individual circumstances.

Our representative APR applies to all unsecured loans with a borrowing amount of up to £25,000 for businesses with a turnover of up to £25 million. This figure is not necessarily the rate you will be receiving and is for illustrative purposes only.

2 EAR stands for equivalent annual rate. It is the rate you would pay if you go overdrawn to the full limit of your facility for the entire year. It takes into account the interest rate you are charged as a result and how often it’s charged – in this case interest is calculated daily and charged monthly. It then takes into account the effect of compounding – charging interest on interest – on your debt. Charges for unarranged overdrafts are charged separately.

3 The representative EAR is an illustration of the rate that the majority of customers will receive. If an overdraft is described as having a particular representative EAR then we expect to offer that rate or better to at least 51% of the applicants we accept. Other customers may get a different rate based on their individual circumstances.

Our representative EAR applies to all unsecured overdrafts with a borrowing amount of up to £25,000 for businesses with a turnover of up to £25 million. This figure is not necessarily the rate you will be receiving and is for illustrative purposes only.